Effective Date: June 1, 2025   |   Company: Dynasty GHL

Dynasty GHL provides software access, onboarding, automation setup, support, and communication services for insurance professionals. This policy explains our approach to refunds for each type of charge.

All charges from Dynasty GHL are for CRM software, platform access, communication services, onboarding, and support. Dynasty GHL does not process insurance premiums or financial product payments of any kind.

1. Monthly Software Subscription Fees

Monthly software subscription fees are non-refundable once the billing period has started. Customers receive full access to the platform for the duration of the paid period. Customers who wish to avoid future charges must cancel before their next billing date.

2. Setup and Onboarding Fees

Setup and onboarding fees are non-refundable once work has begun. Because these fees compensate for time and resources spent configuring your account and onboarding your team, they cannot be refunded after onboarding activities have commenced.

3. Prepaid Communication Wallet Balance

Prepaid communication wallet balances may be eligible for a refund only under the following conditions:

• The balance is unused at the time of the refund request.
• The request is made after account cancellation.
• The request is submitted in writing to [email protected].
• The request is subject to review and approval by Dynasty GHL.

Wallet refunds are not guaranteed and are reviewed on a case-by-case basis.

4. Usage-Based Communication Charges

Charges for SMS, phone, email, or other usage-based communication services are non-refundable once used. These charges reflect actual third-party costs incurred to deliver the services.

5. How to Cancel

Customers may cancel future billing at any time by contacting Dynasty GHL support before their next billing date. Cancellation requests submitted after a billing date has passed will take effect for the following billing period.

To cancel, contact us at:
Email: [email protected]

6. How to Request a Refund

Eligible refund requests must be submitted in writing to:

Email: [email protected]

Please include your account name, contact email, the type of charge, the amount, and the reason for your request. We will review your request and respond within 5–7 business days.

7. Chargebacks

Before initiating a chargeback with your bank or payment provider, we strongly encourage you to contact our support team first. Unauthorized chargebacks may result in account suspension and may be disputed by Dynasty GHL with supporting transaction documentation.

8. Contact

For refund or billing inquiries, please contact: